DNS is a clever system, with redundancy built in - designed to withstand major damage to the 'net. Unfortunately, it is also damned fragile to unlucky coincidences!
In this case, two bad things happened at once: New Franklin's firewall stopped responding (after a T1 outage - thanks, more.net!), and Network Solutions for some reason reverted ns4.tsghelp.com to the wrong address. This is bad, because one of ns4 and New Franklin have to respond for most of TSG's hosted services to respond properly! The result: about 20 domains are working sporadically, email isn't moving, and my hair is going grey. Yick.
Long term solution: TSG will be redoing a whole load of DNS. dns1 and dns2 will be in our office, on each of our lines. dns3 will be New Franklin, and dns4 will be over at Tranquility. Unfortunately, this will take 24-72 hours to take effect.
Short term solution: Why is it so hard to get New Franklin interested enough in their own net connection to have them reboot the damned firewall???? As soon as it is back up, everything else will resume.
Mood: frustrated
Music: Angry phone calls
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